What can Virtual Health Care assist with?

Virtual Health Care can help with a wide range of non-emergency health concerns, including but not limited to: Common colds – stuffy noses, coughs Fevers and chills Headaches or migraines Allergies – sneezing, itching Skin issues – rashes, hives, scrapes Eye and ear problems – pink eye, sinus trouble Sexual health – contraception, infections Prescription renewals

How can I access the myVirtualDoctor

This program is powered by the Dialogue app. To start using the service: Download the Dialogue app on your mobile device. Follow the registration steps provided on the SABVC - Virtual Health Care | Gallivan

myvirtualdoctor

A virtual healthcare service that provides 24/7 access to licensed healthcare professionals, including nurses and doctors. This convenient and accessible program ensures that students can receive medical support anytime, from anywhere.

MyVirtualDoctor is a fully refundable, opt-out program. A student referendum was held from October 3, 2024, at 9:00 AM to October 7, 2024, at 11:59 PM, asking whether the program should be implemented for the upcoming academic year (Fall 2025).

The students have voted, and the referendum was approved. As a result, MyVirtualDoctor will be implemented starting Fall 2025.

Visit SABVC Referendum

How would myvirtualdoctor benefit our student members?

The increasing shortage of doctors, along with the closure of walk-in clinics, is worsening the healthcare situation, leaving many with limited options other than turning to already overburdened hospitals.

Myvirtualdoctor can assist eligible students in overcoming challenges in accessing primary health care.

Who is eligble?

All full-time SABVC members are automatically enrolled in myvirtualdoctor plan.

What is myvirtualdoctor?

myvirtualdoctor provides eligible students and their immediate families with individual access to qualified medical care through a virtual platform 24 hrs per day, 7 days per week to address many of the common concerns faced by students.

What is the cost?

The program cost $39 plus GST for the year. During the annual opt-out period, student members may choose to opt-out from this service without any conditions for a full refund.

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myvirtualdoctor Features

Eligible students and their dependents can access to virtual health care if the result of this referendum is adding the myvirtualdoctor plan. All student members are guaranteed to be able to speak with a medical professional to address their needs and be provided the appropriate care.

24/7/365 access to healthcare professionals within minutes

Access to multiple languages for care

Immediate access to medical professionals via chat, video, or phone

Average wait time is less than 5 minutes to speak to medical professional

Unrestricted access to care for family members of students at no additional cost

No cost completion of requisition forms and doctors' notes

Full diagnostic, test requisitioning and specialty referral capabilities

Prescriptions delivered to pharmacy of the students’ choice

The Student Experience

Direct Support

Describe symptoms
Connected to Nurses, RN, Doctors and Mental Health Professionals
Next day follow-up after appointment

Ability to connect efficiently

Connect to a health professional immediately or schedule an appointment

Prescribe and renew prescriptions

Delivered to pharmacy of your choice

Service is available for dependants

With no additional cost

Virtual Health Care FAQ

To request for opt-out or cancel your myVirtualDoctor, please submit your request to: https://www.mystudentplan.ca/bowvalley/en/myvirtualdoctor/opt-out Please be mindful of the deadline dates, as the opt-out form will not be accessible after that date. NO EXCEPTIONS will be made if the deadline is missed. Students are responsible for paying the plan’s mandatory fees if they do not complete the opt-out process on time. If you need assistance with the opt-out submission, email us at bowvalleyplan@mystudentplan.ca or visit our office in person at Room S2034, Bow Valley College, South Campus.

The program costs $39 plus GST for the year (subject to change each year). Eligible students will be billed annually. If you begin your studies at BVC in the Fall term, you will be charged during the Fall term only. The same applies if you start in the Winter term. During the annual opt-out period, student members may choose to opt out of this service without any conditions and receive a full refund.

🩺 MyVirtualDoctor What it is: A virtual healthcare service. What it offers: Access to online medical appointments with licensed doctors. What's important: This service is not included in your Health and Dental Plan. More info: Visit MyVirtualDoctor 🦷 Health and Dental Plan What it is: Your student benefits plan. What it covers: Health services (like prescriptions, vision, mental health) and dental care (like cleanings, exams). What's important: This is the students' main insurance plan for health and dental needs. More info: Visit Health and Dental Plan